Response Center Support

Enjoy the support of an efficient IT response center–without managing one.

Techcare's Response Center puts you just a phone call or email away from qualified response center analysts, ready to assist you with any IT-related issue you may have.

Our Response Center services include the following:

• Response Center Support (End-User Support) – A skilled, friendly Response Center analyst is simply a phone call away. Whether you call the support line or e-mail a request – our team is there to address your computer related issues.
• Onsite Hardware / Software Support – When your needs require onsite help, we dispatch a field technician to your location. The Techcare team treats your problems as seriously as you do.
• Remote Support – When possible, the Techcare Response Center will address your IT concerns using our secure "remote" software. A Techcare technician will take control of your desktop or server, and walk you through the solution/issue while you watch. Over 80% of our client's support issues can be resolved with a "remote session".

Lower your carbon footprint by using our Response Center

We know that the majority of technical issues encountered can be fixed remotely, avoiding onsite visits.

Our state-of-the-art response center allows users to...

• Submit tickets via phone, e-mail, or our website
• Receive e-mail notifications on the status of open tickets
• Check tickets online using their login information
• Be notified with status emails

Upon receiving a ticket our Response Center analysts will first try to solve the problem over the phone or with a live remote agent. Any problems that persist will have a technician dispatched onsite.

With Techcare, you can be confident our Response Center is right there to provide support when your staff needs it right away.

Contact Us Today -- and learn how our Techcare Response Center can fix your end user frustrations once and for all